Considering the digital nature of the Products (activation codes) marketed and sold through the Website, all sales of digital codes are final and non-refundable. Once the Product (activation code) has been purchased, the Customer is not entitled to a refund, regardless of whether the code has been viewed, used, or activated.

Please note that Livecards.me is unable to verify if the Product has been used after purchase. Therefore, in accordance with applicable law, the Customer acknowledges and agrees that they waive their right to withdrawal and any refund upon the purchase of the Product (activation code). Refund requests are not applicable to digital codes under any circumstances, except in cases where:

• The Product (activation code) is not as described (a different version as described, code is for a different platform, etc.); or
• The Product (activation code) is not functioning as expected (indicated as invalid or used when the Customer tries to activate it on the correct platform).

In such cases, the Customer must provide sufficient proof of the issue along with evidence that the problem existed at the time of purchase.

Complaints

If Customers believe their rights have been violated based on the Livecards.me Services provided in Terms and Conditions and/or Privacy Policy, they have the right to file a complaint. Complaints must be submitted through the Website’s internal messaging system or via email to support@Livecards.me. Livecards.me aims to resolve complaints within 14 (fourteen) days after receiving them.

Complaints must include the following information:

• Order details related to the complaint;
• A description of the rights that have been violated;
• A detailed account of the circumstances under which these rights were infringed.

Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, including their breach, termination, or validity, shall be resolved by the respective court in The United Kingdom subject to the applicable jurisdiction rules.